IMPORTANT: Due to prohibitions affecting meat products we cannot supply outwith the UK. Sorry

Customer Service
We are independent butchers and a family-run business whose commitment to customer service and satisfaction is second to none. We have traded on our reputation for decades, so we want to know if things go wrong. If you have a customer service issue please call 01851 702445. Alternatively, you may email customerservice@charlesMacLeod.co.uk

Handling complaints
Should you have a complaint about our goods or service we will acknowledge the complaint within five working days. We will provide you with a likely timescale for resolving the dispute and keep you informed about progress. To report a problem, email customerservice@charlesMacLeod.co.uk or write to:
Charles MacLeod
Customer Service Department
Ropework Park
Stornoway
Isle of Lewis
Scotland
HS1 2LB

Deliveries
When you place an order, a suitable delivery method and delivery date will be agreed. In the unlikely event that we are unable to meet our stated delivery date, you will be contacted immediately and offered the opportunity to cancel your order and receive a full refund, or arrange another time for delivery.

We take the utmost care to ensure your goods arrive in prime condition, however, in the unlikely event that you are unsatisfied with the goods received then please contact us within 24 hours of receiving the parcel so that the matter can be recitified.

In the event of non arrival of your parcel then please contact us within five days of the expected delivery date and advise our customer services on 01851 702445 or email customerservice@charlesMacLeod.co.uk

Legal jurisdiction
The Charles MacLeod terms and conditions are subject to Scots Law and placement of an order implies customers have agreed to be bound by this jurisdiction in the event of any dispute or claim.