Delivery Information


Delivery

Orders up to 10kg – £8.00
Orders from 10.01kg - 26kg – £16.00

UPDATED DELIVERY ARRANGEMENTS

as of 02.08.22

We are now working with our Central Scotland logistics partner, Endrick Trading Ltd, and are now able to offer an improved delivery schedule. 

Online orders will now be dispatched on a Monday, Tuesday and Wednesday ONLY, to ensure same week delivery.  Any orders received after 11am on Wednesday will not be dispatched until the following week.  

 All online orders will be fulfilled (on behalf of Charles Macleod Ltd) by Endrick Trading Ltd. All enquiries to stornoway@endricktrading.co.uk

 

Please make sure someone is available to sign for the package on delivery - this is especially important when ordering chilled foods. If you think you’ll be out, why not have your package delivered to you at work, or give us the address of a friend or neighbour who can accept the package for you. If your order is a gift, please let the recipient know it is being delivered, all our products are perishable so it is important that they are refrigerated on receipt.

Please refrigerate the product as soon as it arrives.

Deliveries to Northern Ireland, Channel Isles, the Isle of Man and Jersey are available, but may incur additional delivery charges, please phone email stornoway@endricktrading.co.uk for more information.

Sadly, we cannot deliver outside the UK.

Gifts
If you are ordering a gift for special occasion please let us know in the Special Instructions field during checkout the approximate date you'd like us to deliver this. Although we cannot always guarantee to deliver on the day you want we will always try to do this where possible.

Gift Cards can also be included, leave your personalised message during the order process.

Please let the recipient know it the order is being delivered, it will need to be signed for and all our products are perishable so it is important that they are refrigerated on receipt.

Delivery Damage or Faulty Goods
In the event of damaged or faulty goods, customers must contact us immediately. Perishable goods must have been kept refrigerated from the day of delivery.